KINTO stands behind the quality of everything we sell and hope you’re happy with your product. Our products are fully warranted against defects in materials. Our policy is to issue a refund for qualifying merchandise returned in original, unused condition within 14 days of your shipment confirmation date. Items must be unused in their original package.
If you’re unsatisfied with products you purchased from KINTO Thailand webshop, you can return your item(s) as follows:
- Items purchased online can be returned online within 14 days of purchase.
- You must have an original invoice number to complete your return*
- Items must be unused in their original packaging.
- Note that items purchased at a 3rd party or re-seller must be returned at those locations and are subject to their return policy.
- You will be responsible for the return shipping cost.
- You are responsible for the arrival of the package at our warehouse, therefore we encourage you to ship via a trackable carrier, to be able to get confirmation of the delivery at our warehouse. If we are not able to track the return and have not received the return, we are not able to issue the refund.
*If you don’t have your order number or you received the item as a gift, please contact customer service so we can help you to get the order number.
How do I return?
- Contact us via LINE Official Account (LINE OA: @kintothailand, enter your order number and email address.
- Our staffs will take care of your returns.
All products returned must be securely wrapped. Received return product that is damaged due to inadequate packaging will not be approved for return. You are responsible for the arrival of the package at our warehouse, so we encourage you to ship via a trackable carrier.
It takes 3 business days to process and credit all returns upon receipt and inspection of your returned item(s). Please note, it may take up to 14 days for your return to be processed depending on the shipping carrier.
We do not accept exchanges at this time. To exchange an item, you must return the original item and place a new order. We suggest placing a new order for the item you want to ensure that item is in stock.
Contact us at firstname.lastname@example.org if there are any additional questions.